Return & Exchange Policy
Returns and exchanges are accepted within 30 days of the delivery date.
Items must be unused, unwashed, and in original condition with all original tags attached.
For hygiene reasons, underwear, swimwear, and customized items are non-returnable, unless they are defective or arrived damaged.
A proof of purchase is required (such as an order number or confirmation email).
How to Request a Return or Exchange
To initiate a return or exchange, please contact our customer support:
Email: [email protected]
Phone: +86 165467845672
Please include the following details in your message:
Your full name
Order number
Item(s) you want to return or exchange
Reason for the return or exchange
Once we receive your request, we will respond with return instructions, including the return shipping address.
Return Address
All return items must be shipped to the following address:
山东省潍坊市寿光市圣城街道北辛庄社区四号楼沿街301
潍坊市, China
We recommend using a trackable shipping service, as we are not responsible for packages lost during return transit.
Refunds
After we receive and inspect your returned item(s), you will be notified via email.
If your return is approved, a refund will be issued to your original payment method within 5–10 business days.
Shipping charges are non-refundable, unless the item was received in error or was defective.
Exchanges
If you’d like to exchange an item for a different size or color, please indicate this in your return request.
Exchanges will be processed once we receive and inspect the original item.
The first exchange is free of charge; subsequent exchanges may incur additional shipping costs.
Contact Information
If you have any questions about our return and exchange process, feel free to contact us:
Email: [email protected]
Phone: +86 165467845672
Address:
山东省潍坊市寿光市圣城街道北辛庄社区四号楼沿街301,
潍坊市, China
This Returns & Exchanges Policy is part of our ongoing effort to provide you with a transparent and trustworthy shopping experience at Directexport.