Thank you for shopping with Directexport. This Shipping Policy outlines important information about how we handle the processing and delivery of your orders.
1. Shipping Destinations
We currently ship to addresses within China. Please ensure your shipping details are complete and accurate to avoid delays or delivery failures.
2. Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will begin processing on the next business day.
3. Shipping Methods & Delivery Time
We offer the following shipping options:
Standard Shipping: Estimated delivery in 5–10 business days
Expedited Shipping (if available): Estimated delivery in 2–5 business days
Note: Delivery timelines are estimates and may vary due to courier delays, customs procedures, or unforeseen events.
4. Shipping Costs
Shipping fees are calculated during checkout based on your shipping address, order weight, and chosen shipping method. Any customs duties or import taxes imposed by your local government are the responsibility of the customer.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your package’s status in real time.
6. Lost or Damaged Packages
If your shipment is lost or arrives damaged, please reach out to us right away at [email protected] or call +86 165467845672. We will coordinate with the shipping provider to resolve the issue as quickly as possible.
7. Address Accuracy
Please verify your shipping address before placing your order. Once an order is processed, we may not be able to make changes to the address.
8. Contact Us
For any shipping-related questions or support, feel free to contact us:
Email: [email protected]
Phone: +86 165467845672
Address:
山东省潍坊市寿光市圣城街道北辛庄社区四号楼沿街301,
潍坊市, China
We reserve the right to revise this Shipping Policy at any time. Any changes will be posted here with the updated effective date.